Returns and Cancellations

Gusto Hairdressing, London | Returns & Cancellations

This policy applies to purchases made through our website.

Consumer rights may vary by country.

Salon Services

Appointments for salon services are subject to our cancellation policy. Please see general service policies. Customer Satisfaction Policy and Terms and Conditions - Gusto Hair

Service bookings may be cancelled or rescheduled in advance of the appointment time. Late cancellations or missed appointments may be charged in full or in part.

Completed salon services are non refundable.

If you have any concerns about a service you have received, please contact us as soon as possible so we can review the matter.

Retail Products

Unused, unopened, and resalable retail products purchased through our website may be returned within 14 days of receipt, provided proof of purchase is supplied. 

Returned products must be in their original condition and packaging. Method
In store, By post.

We do not accept returns for opened, used, or damaged products unless the item is faulty.

Where a product is confirmed to be faulty, a refund or exchange will be offered in accordance with applicable consumer law.

Exchanges

We accept exchanges for eligible retail products, subject to availability.

Returns Process

To request a return or exchange, please contact us using the details provided on our website. Further instructions will be given once your request has been reviewed.

Refunds

Approved refunds will be processed using the original payment method. Refund processing time is
5 days.

Contact

If you have any questions regarding returns, cancellations, or your consumer rights, please contact us using the contact details on our website.

Important Notes

This policy does not affect your statutory consumer rights.
Consumer protection rules may differ depending on the country of purchase.